Job Opportunities

POSITION: Museum Coordinator and Curatorial Associate
REPORTS TO: Museum Director, Curator of Visual Arts
Send cover letter and resume to Melanie Crader at mcrader@guildhall.org.

POSITION DESCRIPTION

The Museum Coordinator and Curatorial Associate (MCCA) supports a dynamic interdisciplinary exhibition program and museum-related special projects. The MCCA is responsible for coordinating all Guild Hall exhibitions and museum special projects under the direction of the Museum Director, Curator of Visual Arts and in close collaboration with the Museum Manager and Registrar (MMR).

KEY RESPONSIBILITIES

• In collaboration with the Museum Director, Curator of Visual Arts, MCCA manages multi-year exhibition schedule.
• Assists the Museum Director, Curator of Visual Arts with research and checklist development and management, ensuring accuracy and maintaining version control.
• Coordinates the loan form process with MMR.
• Creates exhibition layouts in software such as Sketchup (Ideal).
• Coordinates all aspects of the creation of new exhibition-related furniture from design to completion.
• Creates and maintains installation schedules and coordinates schedules with installation team.
• Creates, monitors, and enforces exhibition timelines.
• Generates exhibition, artists, and program-related contracts, routes internally, and follows through to completion.
• Gathers images and media assets from artists, galleries, and internal collections for GH marketing and communications department. Seeks proper rights usage.
• Updates all Guild Hall public calendars for exhibitions and museum-related programs.
• Ensures website is up to date and accurate for all visual arts exhibitions and programs.
• Remains onsite for installations and de-installations and assists the MMR, as needed. Weekend and evening work may be required.
• In collaboration with the Museum Director, Curator of Visual Arts, and MMR, develops multi-year exhibition budgets.
• Manages and maintains exhibition budget documents, obtains estimates, tracks actual expenditures, generates check requests, and processes invoices.
• Works with the Museum Director on the production of interpretive text, wall labels, pamphlets and publications and coordinates with editors, designers, printers and sign companies.
• Generates and formats exhibition wall labels.
• Organizes photography of installations and objects for records and publications.
• Arranges travel, accommodations, and per diem for visiting artists.
• Assists Museum Director on museum-related programming and coordinates with internal and external stakeholders on program logistics.
• Corresponds with Friends of the Museum for offsite events, such as tracking RSVPS.
• Works with MMR on research and special collection-related projects, as needed.
• Works on museum special projects, such as pop-up shops and offsite programming, as needed.
• Organizes the Artist Members Exhibition, including the population of point-of-sale system, such as Shopify
• Maintains exhibition files in accordance with best practices and GH standards as developed by MMR.
• Maintains internal artist fee schedule, ensures compliance, and tracks production costs.
• Generates post-exhibition thank you letters.
• Gathers solicited and unsolicited exhibition proposals and artwork donations. Creates and maintains tracking system and in collaboration with the Museum Director and MMR, determines appropriate responses and action items.

QUALIFICATIONS

The ideal candidate for Museum Coordinator and Curatorial Associate (MCCA) at Guild Hall is a collaborative and detail-oriented person with a passion for realizing projects and working with artists within an interdisciplinary environment and one who aligns with Guild Hall’s mission to promote a sense of joy and play around artistic work and practice.

Education and Experience Requirements

• BA or MA in art history, museum studies or related field.
• Minimum of three years of related experience in an art museum or gallery environment.
• Knowledge of current museum methodologies and best practices.
• Experience working for a non-profit arts organization.
• Experience working with artists.

Skills and Performance Requirements

• Excellent written and verbal communication skills
• Strong research, problem-solving, and project management skills
• Detail-oriented with ability to multi-task, prioritize, and work under a deadline
• Art handling, installation, and collections care skills preferred
• Ability to work cooperatively as part of a team
• Proficiency with Microsoft Office Suite required; proficiency in Adobe Creative Suite a plus
• Proficiency with Collection management software, such as Argus
• Knowledge of CAD or SketchUp preferred.

COMPENSATION

• This is a 3-day-per-week, in the office position located in East Hampton, New York.
• Non-exempt position with baseline compensation of $33 per hour/$36,000 per year.

Please include a cover letter with your resume/CV/application and email to Melanie Crader at mcrader@guildhall.org.

Title: Visitor Experience Manager
Reports to: Chief Public Engagement & Impact Officer (CPEIO)
Send cover letter and resume to Amy Kirwin at akirwin@guildhall.org.

Position Description:

Guild Hall is seeking a full-time Visitor Experience Manager. This role is critical in providing an enjoyable and meaningful visitor experience and requires a professional who offers a strong, positive, enthusiastic, and creative approach to leadership.

Envisioning the patron experience within and beyond the institution’s walls, Guild Hall’s Visitor Experience Manager will oversee and manage the visitor experience while at Guild Hall and before and after their visit. Under the supervision of the Chief Public Engagement & Impact Officer (CPEIO), the Visitor Experience Manager will oversee the lobby, Box Office, Louise & Howie’s Coffee Bar, group sales, and hospitality services. The Visitor Experience Manager will also maintain and update all tools used by guests before and after their visit to create a seamless and highly enjoyable experience.

The Visitor Experience Manager is a confident and articulate professional who is creative, energetic, and accountable, yet collaborative and team-oriented. The Visitor Experience Manager will possess exceptional leadership skills in a team environment and have previous experience managing staff in a customer service setting. They must be an excellent communicator and relationship builders, skilled at and committed to engaging visitors of all ages, interests, and abilities, be solutions-focused in a fast-paced atmosphere, and be prepared to make independent decisions and manage significant matters that impact the general operations of Guild Hall.

The Visitor Experience Manager will be responsible for hiring, training, scheduling, supervising, mentoring, and performance managing Visitor Experience staff. They will develop policies and procedures, as well as training programs and professional development for their staff. The Visitor Experience Manager will ensure a friendly, smooth, and efficient operation, working closely with staff to provide excellent and consistent service across all visitor and member interactions, to ensure that unique situations are handled promptly and courteously, and that frontline Visitor Experience staff are well-supported in real-time. This position is highly visible, and the Manager will lead by example, providing the highest level of customer service to all guests, vendors, and clients.

The Visitor Experience Manager will work on-site full-time, Wednesday to Sunday, and is expected to work evenings and some holidays when needed.

Key Responsibilities:

Visitor Experience

• Creating and maintaining a high level of customer service and hospitality with all public-facing Visitor Experience and Coffee Bar staff
• Working with the Program Team to ensure all front-of-house staff (box office, coffee bar, security) have pertinent info on programs and are updated regularly
• With the Director of Facilities and Security, ensuring that all guest-accessible areas are always clean and welcoming
• With CPEIO, coordinating all public signage, and obtaining approvals.
• Managing and coordinating public messaging, including recording and updating the Guild Hall main line voice messaging and changing outgoing Box Office messages when needed.
• Ensuring display racks are up-to-date and full
• Working with CPEIO on tactics, guest-facing materials, and communications to provide a top-tier experience.
• Coordinating with the Theater House Manager to provide a seamless, positive experience for theater attendees.
• Serving as a backup house manager as needed
• Scheduling all visitor experience, box office and coffee bar staff and volunteers.
• Maintaining CPR certification

Box Office

• Managing Visitor Services Box Office Staff (hiring, training, scheduling)
• Serving as Visitor Services Box Office salesperson as needed
• Managing and approving timesheets via Insperity
• Setting up program ticketing, including building shows, ticket levels, reserved seating maps, seat holds, confirmation, reminder, and post-show emails, etc., for all institution-wide programming, including theater shows, education programs, and museum public programs, and inputting links on Guild Hall website via WordPress
• Managing Dynamic Pricing – optimizing pricing in all zones as inventory fluctuates in coordination with CPEIO and Chief Operating Officer.
• Promptly, regularly, and knowledgeably answering general phone voicemails and emails that come to 631-324-0806 and Box Office extension and answer/forward info@guildhall.org emails
• Communicating with guests via email regarding tickets and other information
• Managing required ticketing changes and communicating changes to patrons who have purchased tickets via email and phone, including show titles, descriptions, dates, times, locations, policies, prices, and cancellations/postponements
• Building discount/comp codes as requested by CPEIO
• Serving as Group Sales manager and coordinator, including outreach to potential new groups
• Running custom patron lists for key staff attending programs
• Additional ticket reporting as requested – to agents, program partners, etc.
• Coordinating and processing of comp tickets
• Generating and distributing weekly ticket reporting and dashboard updates
• Coordinating reporting of box office sales with the Finance Manager

Coffee Bar

• Acting as creative lead in developing menu, product mix, collaborations, events, and promotions to create energy and improve sales in the coffee bar.
• Setting goals and communicating goals to staff
• Hiring, training, staffing, and management of coffee bar staff
  • Includes TIPS and Suffolk County Limited Food Service courses, required by all
• Approving timesheets via Insperity
• In coordination with the Theater General Manager, scheduling TIPS-trained Volunteers of Guild Hall (VoGH) as additional help during select programs.
• Weekly inventory management
• Product and supply ordering, including sourcing fresh perishable items for select programs
• Creating a guidebook and daily checklist for staff duties, instructions, and conduct (making sure the staff is keeping everything clean and functioning at all times and following all health department and Guild Hall protocols)
• Sales and inventory tracking and reporting
• Coffee Bar expense tracking for budget
• Analytics for evaluation of product popularity and program-related performance
• Updating the menu in print and on website
• Seeking out new local products and keeping inventory exciting

Other duties as assigned.

Requirements:

• Bachelor’s degree preferred
• Minimum of 3 years of public-facing customer experience in a fast-paced, front-facing, customer service environment
• Minimum of 2 years of staff supervisory and project management experience
• Demonstrated exceptional communication skills within a team environment and ability to speak effectively and comfortably in public
• Excellent time-management, attention to detail, and organizational skills, ability to work independently as well as manage, train, motivate, and mentor others
• Flexibility, the willingness to cheerfully and calmly adapt to rapidly changing situations, as well as the ability to handle difficult situations while remaining professional and respectful
• Quick learning and/or proficiency with Microsoft Office and Box Office ticketing required
• Ability to accommodate a flexible schedule, including routine evenings, weekends, and some holidays
• Previous experience with cultural or performing arts institutions or festivals is a plus
• Interest in visual and/or performing arts is a plus
• Bilingual is a plus
• Valid Driver’s License
• On-site position at 158 Main Street East Hampton New York

Compensation and Benefits:

• Minimum starting salary: $65,000 Exempt
• Benefits include employer paid health, disability and life insurance, 22 days paid time off in first full year of hire, 403(b), employee assistance and FSA plans.

Please include a cover letter with your resume/CV/application and email to Amy Kirwin at akirwin@guildhall.org.

Guild Hall seeks proposals from qualified marketing professionals to enhance our organization’s visibility and public awareness of our mission and programs, with special emphasis on the use of technology to increase participation and revenue. Proposals should be submitted electronically no later than February 10, 2025 to akirwin@guildhall.org, Amy Kirwin, Chief Public Engagement & Impact Officer.

Click HERE to view the full RFP.

Objectives and Scope

• Increase public awareness of Guild Hall’s programming, service to the community, and institutional successes, improving visibility and engagement with residents and tourists.
• Implement technology-driven marketing (direct marketing, geolocational, etc.) for targeted demographics (new homebuyers for example).
• Target marketing and incentives to residents immediately surrounding Guild Hall.
• Implement tracking and increase conversions (attendance, followers, ticket purchases, memberships, donations, email list subscribers).
• Analyze best platforms for advertising that results in conversions.
• Strategize and recommend the most effective use of social media, increase followers, and explore trends in new media (Instagram, TikTok, etc.).
• Develop and implement campaigns utilizing Google Ads, Facebook/Meta Ads, and YouTube.
• Building on inclusivity and diversity among the audience, expand participation of younger individuals, families, Spanish-speaking communities, Tribal communities, and communities of color.
• Expand media coverage through targeted outreach and engagement.
• Enhance use of existing photo and video content photos/video content to tell the story of Guild Hall.
• Meet with Marketing Committee Chair and participate in Marketing Committee meetings.
• Participate in select team meetings, including staff meetings, marketing and program team meetings.

Proposal Instructions

Interested consultants should submit a proposal that includes:

• Overview of experience and qualifications
• Proposed approach and methodology for achieving objectives
• Examples of past work relevant to this project
• Three professional references